Refund Policy

Refunds for Individual Registrations

If you’ve registered as an individual player and wish to withdraw from a league or event, Urban Rec may offer a refund minus a $10 administrative fee, provided the following conditions are met:

  • Your individual spot can be re-sold to another player; and

  • The replacement registration fee is paid in full prior to the scheduled start of the league or event.
     

If the spot cannot be re-sold, no refund will be issued.
Approved refunds will be returned to the original form of payment.

If you are a player on a team that was registered by a captain or teammate, any withdrawal or financial arrangement must be handled directly with the team captain or the person who paid the registration fee.

Refunds for Team Registrations

If your team is registered and you wish to withdraw from a league or event, Urban Rec may offer a refund minus a $50 administrative fee, provided the following conditions are met:

  • Your team’s spot can be re-sold to another team; and

  • The replacement registration fee is paid in full prior to the scheduled start of the league or event.
     

If the spot cannot be re-sold, no refund will be issued.
Approved refunds will be returned to the original form of payment.

Refunds After a League Has Commenced

If a spot (individual or team) is able to be re-sold after the league has started, a prorated refund may be issued based on the number of remaining weeks in the season. This amount will be less the applicable administrative fee ($10 for individuals, $50 for teams).

No Refunds for Breach of Code of Conduct

Urban Rec maintains a strict Code of Conduct. If you are removed from a league, tournament, or event due to a breach of this code, no refund will be issued, regardless of how much of the season remains.

Refunds for Deposits

Deposits are non-refundable, except in the event that a league is cancelled or delayed for more than 3 weeks. In such cases, a full refund of the deposit will be provided.